FAQ’s

🔹 1. What kind of products do you sell?

We sell unique, creative, and problem-solving products — from home gadgets and beauty tools to fashion accessories and gift items. All handpicked to make you say “WoW.”

🔹 2. Are your products good quality?

Yes! We only stock items that meet our standards for quality, functionality, and design. Every product is tested and reviewed before being listed.

🔹 3. Where are you based?

We’re based in the UK, and we ship both locally and internationally.

🔹 4. Do you ship internationally?

Yes! We offer worldwide shipping to most countries. Shipping fees and times vary depending on your location.

🔹 5. How much is shipping?

UK shipping starts from £1.99, and we offer free shipping on orders over £50. International rates vary and are shown at checkout.

🔹 6. How long does delivery take?

  • UK: 5–10 business days

  • Europe: 7–14 business days

  • USA & Canada: 10–15 business days

  • Rest of world: 10–20 business days

🔹 7. How do I track my order?

You’ll receive a tracking link via email once your order ships. You can track it anytime.

🔹 8. What payment methods do you accept?

We accept Visa, Mastercard, Google pay , PayPal, Apple Pay, and other major secure payment options.

🔹 9. Is checkout secure?

Yes — our website uses SSL encryption and trusted payment gateways to ensure your information is safe.

🔹 10. Can I cancel my order?

Yes, within 12 hours of placing it. After that, it may already be processed and shipped. Email us quickly at Shopwowstore.uk@gmail.com

🔹 11. Do you offer refunds?

Yes — we have a 30-Day Money-Back Guarantee. If you’re not happy, contact us and we’ll help you return the item.

🔹 12. How do I return an item?

Email us at  Shopwowstore.uk@gmail.com with your order number and reason. We'll guide you through the return process.

🔹 13. What if I receive a damaged or wrong item?

We’ll fix it! Just send us a photo of the issue within 3 days of receiving it, and we’ll arrange a replacement or full refund.

🔹 14. Do I have to pay return shipping?

If the item is faulty or incorrect, we’ll cover the return cost. For other reasons, the customer is responsible for return postage.

🔹 15. Will I be charged customs fees?

Possibly — depending on your country. Import duties or taxes are not included and may be charged upon delivery.

🔹 16. Do you offer bulk or wholesale orders?

Yes! Email us with your request and we’ll offer a custom deal for bulk or resale orders.

🔹 17. Can I change my delivery address after ordering?

Only if your order hasn’t shipped yet. Contact us ASAP at Shopwowstore.uk@gmail.com

🔹 18. Are your products suitable as gifts?

Absolutely! Most of our items make perfect gifts for all ages and occasions. Some even come in gift-ready packaging.

🔹 19. I didn’t receive a confirmation email. What should I do?

Check your spam or junk folder. Still can’t find it? Email us and we’ll resend your order details.

🔹 20. How can I contact customer support?

You can reach us anytime at Shopwowstore.uk@gmail.com — we aim to reply within 24 hours.